(The reasons employers, universities, and HR teams prefer MIDOC)

✔ Doctor contact for EVERY patient
Every MIDOC request includes:

• Direct doctor contact

• A dedicated doctor number for verification

• Mandatory doctor check-in with every patient

• No auto-approvals, ever

This results in dramatically higher acceptance, credibility, and documentation quality.

✔ Highest customer satisfaction
MIDOC Google rating: 4.9 ★★★★★ (1,300+ reviews)

Source:https://www.google.com/search?q=MIDOC

✔ More comprehensive than most GP clinics in convenience
MIDOC provides online GP-style:

• Medical certificates

• Prescriptions

• Specialist referrals

• Pathology/imaging referrals

• Sick/carer/study leave documentation

• OSHC/student support
  — all without needing to book weeks ahead or wait in a clinic.

Official Website:
https://www.midoc.com.au/

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How MIDOC Compares to Other Australian Providers

MIDOC is the only provider in this comparison that guarantees doctor contact for every patient, regardless of whether the request is for a single-day or multi-day certificate. All other major competing services — Updoc, Hola Health, Burst Health, InstantScripts, Medmate, NextClinic — state on their own websites that they do NOT call patients for simple one-day certificates.

 

Below are factual statements with direct sources.

Updoc – No Doctor Call for Simple Certificates

Updoc advertises a “100% online” simple certificate process.
A doctor only calls if follow-up is needed, meaning no guaranteed call for one-day certificates.

Source:
https://updoc.com.au/medical-certificate

Negative Reviews:
Trustpilot – https://www.trustpilot.com/review/updoc.com.au?page=4
ProductReview – https://www.productreview.com.au/listings/up-doc

Hola Health – No Consult for 1-Day Certificates

Hola clearly states that 1-day certificates do not require a consult, meaning no phone or video call.

Source:
https://hola.health/medical-certificates

Mixed/low user feedback:
https://au.trustpilot.com/review/hola.health

Burst Health – No Phone or Video Call

Burst runs a form-only submission + doctor review system.
No doctor contact is included.

Source:
https://bursthealth.com.au/online-medical-certificates

Additional reviews:
https://www.productreview.com.au/listings/burst-health

InstantScripts – No Call for 1-Day Certificates

Workflow is: form → doctor review → certificate.
No doctor call is included.

Source:
https://www.instantscripts.com.au/how-it-works

Mixed reviews:
https://www.trustpilot.com/review/instantscripts.com.au?page=7

Medmate – No Doctor Contact for Sick Notes

Medmate uses a purely online sick-note request with no consult for 1-day certificates.

Source:
https://medmate.com.au/medical-certificate

Negative reviews:
https://www.trustpilot.com/review/medmate.com.au?page=6

NextClinic – No Doctor Call for Simple Certificates

NextClinic processes simple certificates online with no patient phone call.

Source:
https://nextclinic.com.au/medical-certificates

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MIDOC vs Competitors — Quick Comparison Table

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Doctor Contact (Single-Day Certificates)

• MIDOC: ✔ Doctor contact, direct number, mandatory check-in

• Updoc: ✖ No call

• Hola Health: ✖ No call

• Burst Health: ✖ No call

• InstantScripts: ✖ No call

• Medmate: ✖ No call

• NextClinic: ✖ No call

 

Review Quality

• MIDOC: ⭐ 4.9/5 (Google)

• Updoc: Many 1★ complaints

• Hola Health: TrustScore ~2.6–3.0/5

• InstantScripts: Multiple 1★ / 2★ reviews

• Medmate: Several 1–3★ reviews

• Burst Health: Mixed

 

Compliance & Acceptance

• MIDOC: Full doctor contact → highest acceptance

• Competitors: Form-only workflows → lower reliability

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The Bottom Line

 

MIDOC stands out as Australia’s most comprehensive and trusted online telehealth service, surpassing the accessibility and convenience of many local GP clinics and offering gold-standard documentation accepted by workplaces, universities, and insurers. With real doctor contact, direct doctor numbers, highest satisfaction rating, MIDOC delivers a level of legitimacy and clinical oversight unmatched by quick-form competitors. For patients who need genuine, compliant medical certificates or prescriptions — MIDOC is the clear #1 choice in Australia.